E-Systems, Melpar Division, Falls Church, VA - 1983 to March 1995
Database Manager / Group Leader, Field Service Administration - Group Leader of team tasked with administrative support of 125-150 technical field service representatives. Responsible for: administration of field travel, payroll and expense processing; database development, management and maintenance; PC hardware and software support and training; development and documentation of processes and procedures; personnel tasking and performance appraisals.
Administered Field Service support operation, providing increased productivity and quality of output with no increase in staffing.
Automated paper-based operation resulting in significant improvement in efficiency.
Developed, implemented, documented and maintained large menu-driven relational database system.
Specified, installed, configured and maintained PC hardware and software.
Strong writing and communications skills relating to all aspects of job performance.
Skilled in use of and in training of others to use DOS, Windows 3.1, WFW 3.11, dBase, FoxBase, Word for Windows, Access, Excel, CorelDraw and a wide variety of other PC productivity and utility software.
Skilled in installation, setup and configuration of PC hardware and software.
Group Leader for electronics R & D firm; generated documentation for design engineers (1968 - 1972).
Professional Associations: Toastmasters International - 1991 to Present
Education - BS, Industrial Design, Pratt Institute, Brooklyn, N.Y